Shipping policy

Last updated: October 24, 2026

Thank you for shopping with Peak Collective. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

We aim to process and dispatch non-apparel orders within 1–2 working days. Apparel orders are typically dispatched within 3–5 working days. Orders containing both apparel and non-apparel items will follow the apparel processing timeframe and be dispatched together.

Orders placed on weekends or UK public holidays will begin processing on the next working day. Our dispatch operations run Monday to Friday, excluding UK public holidays.

Once your order has been dispatched, you'll receive a confirmation email containing your tracking information.

Shipping Methods & Delivery Times

We offer tracked delivery within the United Kingdom using Royal Mail.

Standard Delivery — Royal Mail Tracked 48 - Typically delivered within 2–3 working days after dispatch.

Delivery estimates begin once your order has been dispatched and do not include processing time. Delivery times are estimates, not guarantees, and may be affected by Royal Mail delays, adverse weather, public holidays or circumstances outside our control.

Estimated delivery times are displayed at checkout.

Shipping Costs

We offer FREE UK Standard Delivery on orders of £40 or more.

For orders under £40, a £3.99 Standard Delivery charge applies.

All orders are shipped using Royal Mail Tracked 48.

Delivery charges are displayed at checkout before you complete your purchase.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship within the United Kingdom only.

Available delivery services and any applicable shipping charges will be displayed at checkout.

Address accuracy

Please ensure your delivery address is correct and complete before placing your order.

If you need to make any changes, contact us as soon as possible at support@peakcollective.co.uk.

We will do our best to accommodate address changes before dispatch. Once an order has been dispatched, we may be unable to amend the delivery address.

This does not affect your statutory consumer rights.

Lost, damaged, or delayed packages

If your order arrives damaged, is missing or has been significantly delayed, please contact us at support@peakcollective.co.uk with your order number and details of the issue.

For damaged items, please include photographs of the product and packaging where possible.

We will investigate the issue with Royal Mail and arrange an appropriate resolution, including a replacement or refund where required.

Any investigation with the delivery provider will not affect your statutory consumer rights.

Order Changes & Cancellations

If you need to amend or cancel your order, please contact us as soon as possible at support@peakcollective.co.uk.

We will do our best to accommodate changes or cancellations before your order has been dispatched. Once an order has been dispatched, we may be unable to make changes or stop the delivery.

For eligible online purchases, customers generally have the right to cancel within 14 days after receiving their goods, subject to applicable legal exceptions.

Please refer to our Returns & Refunds Policy for further information about cancellations, returns and refunds.

Questions?

Contact our team at support@peakcollective.co.uk or use the contact details in our contact information policy.