Shipping policy
Peak Collective Shipping Policy
Peak Collective ("we", "us", and "our") is the operator of Peak Collective ("Website"). By placing an order through this Website, you agree to the terms outlined below. These terms are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations regarding our service.
Shipping Costs
We offer FREE UK tracked delivery on all orders over £40.
For orders under £40, a £2.99 shipping fee applies.
Delivery Options:
Standard Delivery – Royal Mail 48 Tracked
Express Delivery – Royal Mail 24 Tracked (excluding apparel)
Order before 4pm for same-day dispatch (excluding apparel).
All UK orders include tracking details, which will be emailed once your order has been dispatched.
Delivery Terms
2.1 Shipping, Processing & Delivery Time
Orders placed before 4pm are eligible for same-day dispatch (excluding apparel).
Orders placed after 4pm, on weekends, or public holidays will be processed on the next working day.
Estimated Delivery:
Estimated delivery times begin once your order has been dispatched.
Standard Delivery (Royal Mail 48 Tracked): Typically delivered within 2–3 working days after dispatch.
Express Delivery (Royal Mail 24 Tracked): Typically delivered within 1–2 working days after dispatch.
Delivery times may occasionally be affected by factors outside our control, including courier delays, weather conditions, or public holidays.
Please allow up to 7 working days from the date your order is placed.
2.2 Dispatch Time
Orders containing apparel and using Standard Delivery are typically dispatched within 3–5 working days.
For all other items, orders placed before 4pm (Monday–Friday) will be dispatched the same working day. Orders placed after 4pm, on weekends, or on public holidays will be dispatched on the next working day.
Our warehouse operates Monday to Friday during standard business hours and is closed on national holidays.
2.3 Change of Delivery Address
Requests to change a delivery address can be made before an order has been dispatched. Once an order has been shipped, we are unable to make any address changes.
2.4 P.O. Box Shipping
We ship to P.O. Box addresses using postal services only. Courier delivery services may not be available for P.O. Box locations.
2.5 Items Out of Stock
If an item is unavailable, we will notify you and issue a refund for the out-of-stock item while dispatching the remaining products in your order.
2.6 Delivery Time Exceeded
If your order has not arrived within 5–7 business days, please contact us and we will investigate the issue with the shipping provider.
Tracking Information
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number, allowing you to follow your delivery through the courier’s tracking system.
Parcels Damaged in Transit
If your parcel arrives damaged, please reject the delivery where possible and contact our customer service team immediately.
If the parcel has been delivered in your absence, please contact customer support for further assistance.
Cancellations
If you change your mind before receiving your order, cancellations can be accepted at any time before dispatch. If your order has already been shipped, please refer to our Refund Policy.
Insurance
Parcels are insured for loss and damage up to the value stated by the courier.
7.1 Process for Parcels Damaged in Transit
A refund or replacement will be processed once the courier has completed their investigation and confirmed the claim.
7.2 Process for Parcels Lost in Transit
A refund or replacement will be issued once the courier has completed their investigation and deemed the parcel lost.
Customer Service
For all customer service enquiries, please contact us at:
support@peakcollective.co.uk