Refund policy
Last updated: 25 January 2026
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Starting a Return
To request a return, please contact us at support@peakcollective.co.uk.
If your return is accepted, we will provide you with a return QR code along with instructions on how to return your item. Customers are responsible for all return postage costs, unless the item received is faulty or incorrect.
Items sent back to us without first contacting us and receiving return approval will not be accepted.
For any return questions, please contact us at support@peakcollective.co.uk.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect, so we can assess the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom or personalised products, and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please contact us if you have questions regarding your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must be returned in the same condition received: unworn, unused, with tags, and in original packaging, alongside proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or card provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@peakcollective.co.uk