Refund policy

Last updated: October 24, 2026

Returns

We offer a 14-day returns period in accordance with applicable consumer cancellation rights.

For eligible online purchases, you have 14 days after receiving your order to notify us that you wish to cancel. You then have a further 14 days to return the goods.

Items may be inspected or tried on as you would in a shop to assess their fit and suitability. We ask that items are returned with their original tags attached and in their original packaging to help maintain their condition for resale.

Items must not be worn for running or training, washed, damaged or handled beyond what is necessary to assess them. Where excessive handling has reduced an item's value, we may make a deduction from the refund to reflect that loss, as permitted by law.

We recommend trying clothing on indoors and keeping all tags attached until you're happy with the fit.

This does not affect your statutory cancellation rights or your rights if an item is faulty, damaged or not as described.

How to start a return

To request a return, please email support@peakcollective.co.uk with your order number and the item you wish to return.

We will provide you with a return QR code and instructions on how to send your item back.

Please contact us before posting your return so we can provide the correct return instructions and ensure your parcel is processed correctly.

Customers are responsible for return postage costs for change-of-mind returns, where permitted by law and disclosed before purchase.

Where an item is faulty, damaged or incorrect, we will cover reasonable return postage costs in accordance with your statutory rights.

Your statutory right to cancel an eligible order does not depend on us approving your return request.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

Exchanges

European Union returns and cancellations

If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.

After you notify us that you wish to cancel, you must return the goods within 14 days.

We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

United Kingdom returns and cancellations

If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.

After you tell us you wish to cancel, you must return the goods to us within 14 days.

We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at support@peakcollective.co.uk or use the contact details in our contact information policy.